public_pages:new_customers:start [LDR Knowledge Base (Keep it ISO)]

public_pages:new_customers:start

plugin-autotooltip__default plugin-autotooltip_bigCompany Direction and Goals We can't win wars if we don't know where the battlelines are. This section of the wiki is a clearing house for listing approved company plans we decided to try, so there is a record of what we did, why we did it, and how it turned out.	Company Direction and Goalsplugin-autotooltip__default plugin-autotooltip_bigCompany Direction and Goals We can't win wars if we don't know where the battlelines are. This section of the wiki is a clearing house for listing approved company plans we decided to try, so there is a record of what we did, why we did it, and how it turned out.

Recurring Schedulesplugin-autotooltip__default plugin-autotooltip_bigRecurring Schedules

Various things are done, or intended to be done, on a recurring basis. This page lists and explains them in a top-level view. More details may be included elsewhere.

Weekly Schedule and Sessions MondayTuesdayWednesdayThursdayFriday

plugin-autotooltip__default plugin-autotooltip_bigFoundations and Handbook Why LDR exists and the guiding principles behind how we operate. Handbook The Company Handbook defines the standards for how people should treat each other and work together. It's the foundation processes and procedures about people stem from.	Foundations and Handbookplugin-autotooltip__default plugin-autotooltip_bigFoundations and Handbook Why LDR exists and the guiding principles behind how we operate. Handbook The Company Handbook defines the standards for how people should treat each other and work together. It's the foundation processes and procedures about people stem from.
plugin-autotooltip__default plugin-autotooltip_bigTeams and Leaders ” align=“left” style=“margin-right: 1em;” > POSSIBLY OUTDATED - This page has been flagged as containing outdated information. The page as it exists should be thought of as a historical record. Before acting on information in this page, please check with your supervi…	Team Wiki Sectionsplugin-autotooltip__default plugin-autotooltip_bigTeams and Leaders ” align=“left” style=“margin-right: 1em;” > POSSIBLY OUTDATED - This page has been flagged as containing outdated information. The page as it exists should be thought of as a historical record. Before acting on information in this page, please check with your supervi…
	Perks for Associatesplugin-autotooltip__default plugin-autotooltip_bigPerks and Benefits We offer our team various perks and privileges. This page acts as a clearing house for what's available. Printed policies on file may offer more specific details and conditions for these perks and benefits. Services Package Receiving - You can have personal packages delivered to work.
plugin-autotooltip__default plugin-autotooltip_bigCommon Sense Project Common sense isn't actually very common. This project is to help build common sense within the company. You can click this link to read about why. This page is organized into two major sections: Common Sense Achieved and Common Sense Needed. Hot Lava Lists What is a Hot Lava List, and why do we need them Common Sense Achieved	Common Senseplugin-autotooltip__default plugin-autotooltip_bigCommon Sense Project Common sense isn't actually very common. This project is to help build common sense within the company. You can click this link to read about why. This page is organized into two major sections: Common Sense Achieved and Common Sense Needed. Hot Lava Lists What is a Hot Lava List, and why do we need them Common Sense Achieved
plugin-autotooltip__default plugin-autotooltip_bigCommunications Styles and Expectations How we communicate with each other at LDR. Everyone is encouraged to put their own personal policy in here explaining the best ways to communicate with them. [effective_communication.jpg] Mental Health and Culture We take mental health and culture pretty seriously, so there is a	Communication at Workplugin-autotooltip__default plugin-autotooltip_bigCommunications Styles and Expectations How we communicate with each other at LDR. Everyone is encouraged to put their own personal policy in here explaining the best ways to communicate with them. [effective_communication.jpg] Mental Health and Culture We take mental health and culture pretty seriously, so there is a
plugin-autotooltip__default plugin-autotooltip_bigAngry Spirits Workplace and interpersonal issues broken down and categorized in a fun way, to make it easier to identify and solve them. Usual Suspects Quick Index Quick index of the most common situations and a simple explanation of what they look like. Click the link for more details.	Angry Spiritsplugin-autotooltip__default plugin-autotooltip_bigAngry Spirits Workplace and interpersonal issues broken down and categorized in a fun way, to make it easier to identify and solve them. Usual Suspects Quick Index Quick index of the most common situations and a simple explanation of what they look like. Click the link for more details.
	Trainingplugin-autotooltip__default plugin-autotooltip_bigTraining Training materials and resources for staff. Leadership Training These modules are for training leadership, managers, and supervisors. TitleDescriptionModule 01: Specificity of LanguageCovers terms and language used in other training modules, as well as important concepts.
	HR Policies and QAplugin-autotooltip__default plugin-autotooltip_bigHuman Resource Policies with Questions and Answers The foundation of all Human Resource policies can be found here in the handbook. This wiki section talks about specific ways our policies are handled, answers frequent questions, and things like that. Whenever something in here seems to disagree with the handbook, the handbook is the right answer. Most of the things here are simplified explanations or current policies that attempt to implement the handbook… they might be practical instead of p…
	Truthinessplugin-autotooltip__default plugin-autotooltip_bigTruthiness Project This section of the wiki is 110% factual and highly important for all LDRs to digest. Beware, this wiki contains cognito hazards. Important Situations Cicado swarm, 2021.

plugin-autotooltip__default plugin-autotooltip_bigStandard Responses for Customers These are pre-determined starting points for responding to common customer inquiries. These are decided on by the Product Team, and anyone can use them to answer a customer's question. These are also known as “canned responses	Customer Service Responsesplugin-autotooltip__default plugin-autotooltip_bigStandard Responses for Customers These are pre-determined starting points for responding to common customer inquiries. These are decided on by the Product Team, and anyone can use them to answer a customer's question. These are also known as “canned responses
plugin-autotooltip__default plugin-autotooltip_bigCore Processes This is a list of LDR's Core Processes, which govern each aspect of the business. Risk Management Customer Focus Board Building Signs Euro / 8111 Forwarding Continuous Improvement MP-Line Processing Quality Assurance / Quality Control This section lists QA/QC tools and processes across different areas of the business. Basic Quality Workflow Each major process or operation in the business is supposed to have a	Processes and Proceduresplugin-autotooltip__default plugin-autotooltip_bigCore Processes This is a list of LDR's Core Processes, which govern each aspect of the business. Risk Management Customer Focus Board Building Signs Euro / 8111 Forwarding Continuous Improvement MP-Line Processing Quality Assurance / Quality Control This section lists QA/QC tools and processes across different areas of the business. Basic Quality Workflow Each major process or operation in the business is supposed to have a
	Public Pagesplugin-autotooltip__default plugin-autotooltip_bigLogistics Done Right Public Knowledge Base The articles and sections in this wiki namespace are open to the public. Use this as a place to put tutorials, explainers, or policies customers, business parters, or the general public should be able to see and read.
plugin-autotooltip__default plugin-autotooltip_bigAcquisition and Vendors Documentation and practices regarding how we buy things and who we buy them from. Pallets Pallet purchasing options: Queen City Pallets, www.gmpalletsco.com Ed from 7820 reading building, then use mikes trucking to deliver	Acquisition and Vendorsplugin-autotooltip__default plugin-autotooltip_bigAcquisition and Vendors Documentation and practices regarding how we buy things and who we buy them from. Pallets Pallet purchasing options: Queen City Pallets, www.gmpalletsco.com Ed from 7820 reading building, then use mikes trucking to deliver
	Sales and Onboardingplugin-autotooltip__default plugin-autotooltip_bigSales Tactics and Onboarding General Tactics Red Flags and Blockers: what to look for and how to handle it. Contracts and Agreements Pre-Deal These documents may need to be completed during negotiations. FileWhat it's for[NDA (Mutual Non-Disclosure)] Customer won't explain details about their products / is worried about competition.
	Refurb Proceduresplugin-autotooltip__default plugin-autotooltip_bigThis namespace is used to hold pages about refurbishing and testing products. General Refurb Process Andrey Kipor Deteck-982095 Refurbished Stickers Bulk Inspection Danish Jackets

	Business Modelsplugin-autotooltip__default plugin-autotooltip_bigBusiness Models Retail Business ModelBasic DescriptionRelies OnTypical inroads and methodsArbitrageTaking advantage of market inefficiencies to buy something cheap in one place and sell it for more somewhere else.Identifying retail outlets with below-market prices and preventing others from reselling the goods by either keeping secrets or buying out all the available stock.
	Solutions and Problems

	Policies and Reasonsplugin-autotooltip__default plugin-autotooltip_bigTech Policies and Reasons Policies and practices about our tech, infrastructure, and software. This wiki section explains our overall policy and thinking about these topics. It should be updated when something changes, and consulted before making changes.
	Tech We Use and Whyplugin-autotooltip__default plugin-autotooltip_bigTech Stack We Use Lays out what technology we use, what it does, and why we use it. This is a little different than the policies and practices. This describe what we use and why we use it, while the policies and practices covers how we approach making decisions about this.

Human Resourcesplugin-autotooltip__default plugin-autotooltip_bigGrievance Form

To be filled out when someone has a complaint they can't solve on their own.

- PDF form (can be filled out on computer or printed)

- Open document for editing or updating the form.

Disciplinary Action Form

To be completed by the relevant manager when someone's behavior needs to change.

New Employeesplugin-autotooltip__default plugin-autotooltip_bigEmployee Onboarding

This section is an attempt to cover everything about onboarding new employees at LDR.

Job Application

All potential hires are required to complete the standard job application, linked below.

Job Application Form

Standard Interview Questions

Subcontractor / Temp Packet

The subcontractor packet must be completed for all temp workers, subcontractors, and people employed on a project basis:
Human Resources
Redmine and Wiki Accessplugin-autotooltip__default plugin-autotooltip_bigRedmine and Wiki Access

At LDR we use two systems of information exchange. They are called Redmine and Dokuwiki, which may be referred to as “the wiki” or “the knowledge base”. This document explains what they are, how we use them, and where to access them.

Internal FAQplugin-autotooltip__default plugin-autotooltip_bigFrequently Asked Questions

This namespace is for documenting topics and questions which come up a lot within the business. Whenever we find ourselves saying “we've talked about this before” we should document it in here. That way, the next time it comes up we can just refer people to the

Company Fonts and Logosplugin-autotooltip__default plugin-autotooltip_bigBrand Guidelines

Social Media

Reportsplugin-autotooltip__default plugin-autotooltip_bigWeekly Reports

Weekly Report Definitions

Weekly Report for Leaders

Can be filled out once a week by anyone. They are turned into the administrative assistant, and are used to build management's schedule and priority list for the following week.

[weekly_report_for_leaders.odt]

[weekly_report_for_leaders.pdf] – PDF can be filled on computer and printed.

Stickers and Signsplugin-autotooltip__default plugin-autotooltip_bigRenewed stickers

Hazmat sticker

Daily Checklists - Printableplugin-autotooltip__default plugin-autotooltip_bigDaily Goals and Checklists

Checklists in NMI

NMI supports a form of daily checklists. Click here to read about how to use daily checklists in NMI.

Updated Checklists:

[warehouse_end_of_day_checklist.odt]

Old Versions:

[refurbishment_end-of-day_checklist.odt]

[warehouse_end-of-day_checklist.odt]

[engineering_end-of-day_checklist.odt]

[compliance_end-of-day_checklist.odt]

[r_d_end-of-day_checklist.odt]

[customer_service_end-of-day_checklist.odt]

Click to edit

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Help

Welcome! This section of our support site includes information and links new customers may find useful.

With Seller Central access LDR can streamline many aspects of services. Read more to get startedplugin-autotooltip__default plugin-autotooltip_bigShare Seller Central Access with LDR

To streamline services and get the most value, we recommend you share Seller Central access with us.

This blog article explains how to do it..

public_pages/new_customers/start.txt
Last modified: 2021/01/17 19:10
by Jason Thistlethwaite

Customer Onboarding Center

Account Setup

Sharing Seller Central Access

LDR Knowledge Base (Keep it ISO)